24-hour Food and Drink

Tours to the beaches of Pipa, Genipabu and Maracajau

Photoshoot gift

Brewery visit with tasting

Personalized cup

yes, every day.

It is important to present some document with a photo, such as ID, RNH, Passport, etc.

Yes, we accept children, and all minors under 18 must also present a photo ID proving their identity and parentage, even if accompanied by their parents.

Accommodation for minors under 18 years of age is not permitted unless accompanied by their parents or guardians.

If the minor is accompanied only by a guardian, it will be necessary to present a written authorization document for the minor's accommodation, signed by the parents, with notarized signatures. As determined by Federal Law No. 8,069, of July 13, 1990

Check in from 3pm

Check out of the apartment by 10am, and you can stay in the leisure area with buffets and drinks included until 3pm.

If you need to check in early, we only charge the amount for food and you will have exclusive access to the social area:

Check-in at 12pm, we charge R$60 per person for extra lunch.

Check-in from 8am onwards, we charge R$100 per person for breakfast, snacks and extra lunch.

We are an ALL INCLUSIVE hotel, upon entering the hotel, you will have access to all buffets, in this lunch price we offer complimentary drinks purchased in the accommodation package.

Every child up to 5 years of age stays free of charge as long as they sleep in the same bed as their parents or in existing beds in the room.

For children aged 6 to 17, we offer a 40% discount on child support. The amount is automatically calculated by the system.

We accept Visa and Master Card.

We do not accept checks.

We do not accept third party cards.

At check-in, you will be asked to present the card used to pay for your reservation. If the card used to pay for your reservation does not belong to the guest, reception will request a new payment with a physical card, and the previous payment will be refunded.

You will receive an email with a code that starts with RES and ends with -1031, this is your reservation code.

However, the reservation will only be confirmed after payment has been made.

You'll need to confirm your payment using the payment method. If you paid via Pix or bank transfer, you'll need to send the receipt to Pagamentos@viladomar.com.br and wait for confirmation.

Cancellation of refundable reservations is only permitted up to 10 days before check-in.

To find out whether a reservation is refundable or not, you must check the reservation's cancellation policies.

Yes, access is free in all social areas and family category apartments.

Yes, only in open areas.

Smoking is prohibited in rooms and enclosed spaces, subject to a fine to cover the costs of anti-smoking cleaning.

No, for the convenience and safety of our guests, parking is outsourced by LEVE MOBILIDADE.

CHARGE SCHEDULE

first hour = R$ 6.00

other hours = R$ 2.00

monthly fee = R$ 150.00

daily guest = R$ 25.00

Daily bus fare = R$50.00

15-minute tolerance

We accept Debit, Credit and PIX

We do not offer transfers, but we recommend the MARAZUL Reception Agency

Yes, we are a PET FRIENDLY hotel.

We charge R$50 for accommodation and R$10 for day use.

When booking accommodation, the pet reservation is added as an extra to your reservation, and can be done at the time of booking, or later and even at check-in.

Same as day use reservation.

our voltage is 220v and all sockets are the new standard

Parking

Laundry

Items from the Hotel Shop

Paparazzi Services

Marazul Passions

Street vendors

VIP treatments, etc.

We have themed rooms for babies that already have a crib and bathtub.

In the social area, we offer a fully equipped baby pantry so you can prepare or heat food for your babies.

We offer a hammock-type crib for babies to rest in the social area.

Tours are scheduled upon arrival at the hotel.

If you want to know more, visit the MARAZUL website

We do not run giveaways or promotions on our social media offering free hosting. ALWAYS BE SUSPICIOUS!

We will never ask for credit card information on social media.

We respect and follow the LGPD (General Data Protection Law)

When making a reservation through the website, all data is entered by the customer directly into our system and the card transaction is carried out by the card administrator.

We do not have access to card data and customer data is restricted and controlled.

the only profile we have on Instagram is @viladomar.natal.br

This is the only name used on Facebook and YouTube.

We offer one beach/pool towel per guest.

In the shop you'll find swimwear and beachwear, as well as essential items for enjoying the beach atmosphere.

The hotel has direct access to the beach, we close at 5 pm for security reasons.

Swimming pools can be used from 8am to 8pm.

We do not have a reception, but a customer support desk that is open 24 hours a day.

We do not offer room service

The entire buffet is open 24 hours a day, so if you need anything, just help yourself.

We do not recommend bringing food and drink to your room, as we are in an environmentally protected area, this may attract animals to your accommodation.

Yes, we have outsourced laundry!

If you wish to use the laundry services, request the form and bag for dirty clothes directly at the hotel reception;

Fill out the order completely, otherwise the laundry count will be considered valid;

Enter the number of parts sent and the type of service requested;

Sign your name on the indicated line;

Highlight and keep the last copy for your records;

Place the other three copies of the order inside the white bag along with the clothes to be sent;

Close the bag and write your name and apartment number in the indicated space;

Please read carefully the information about prices, collection times, delivery times and additional instructions to avoid misunderstandings;

If you have any questions about requesting services, please call the housekeeping or reception extension;

Express Service: clothes collected before 10 am and returned on the same day will incur a 50% surcharge on the list prices and will be delivered by 9 pm;

Clothes for babies and children up to 4 years old will have a 50% discount on the list prices;

We do not provide express service on Sundays and holidays;

We understand that the use of laundry services by the guest implies knowledge and agreement of the terms presented here.

Thanks.